Coronavirus (COVID-19) Information

The health and well-being of our clients, staff and volunteers at all of our Catholic Charities Hawaii offices and facilities is a top priority. We are closely monitoring the Coronavirus situation and are following the guidance of government and health authorities.

For the safety of the community, we have taken additional preventive measures to maintain a healthy environment and are closely following CDC guidelines and practicing health & hygiene habits through the crisis as we strive to provide excellent (and innovative) services to our clients. We have made the following adjustments to our services:

  • Due to health and safety precautions, all clients of Catholic Charities Hawai‘i (CCH) are required to schedule an appointment via email or phone in advance of meeting with CCH staff. CCH will not have walk-in clients at any of its offices statewide for the time being.
  • We continue to deliver essential services to our community. Staff continue to staff group homes and provide homeless services at the Villages of Maili and Maililand.
  • The Counseling Center is providing our counseling services online and over the phone. For more information or to make an appointment, call Chiyo Churchill, LMFT, 808-520-7721. For online appointments, a weblink will be texted or emailed to you a few minutes before your meeting time to enter a virtual waiting room for a live web-based appointment with your therapist. If you prefer, phone sessions are also being arranged.
  • CCH’s Family Assessment Center in Kaka‘ako is currently operating, but not accepting new intakes.
  • The Lanakila Multi-Purpose Senior Center in Kalihi is closed until further notice for the health and safety of our seniors.
  • Counseling, screenings and other therapy sessions will be conducted via Zoom or on the phone to practice social distancing through this health crisis.
  • AARP’s free tax preparation services for all three CCH locations (Ching Campus in Makiki, Lanakila Multi-Purpose Center in Kalihi and Kona office) have been suspended until further notice by AARP.

Feeling Added Anxiety Due To COVID-19?

Are you experiencing added anxiety due to our current health crisis? Our Counseling Center can help! The Counseling Center is providing our counseling services online and over the phone. For more information or to make an appointment, call Chiyo Churchill, LMFT, 808-520-7721.

Frequently Asked Questions

CCH would like to provide some answers to Frequently Asked Questions about our organization and COVID-19 we have received from our clients so you can focus on what matters most – caring for your family’s health and safety.

For more information about community initiatives and programs available during this time for seniors and families, click here.

Self Care

The COVID-19 pandemic has created significant changes to our daily lives. Sheltering in place and staying at home during this stay at home, work at home order can feel stressful and challenging both physically and mentally. The COVID-19 pandemic has also resulted in skyrocketing unemployment rates as businesses respond to the social distancing and shelter in place orders. Many people need help at this difficult time, and we are here to help. We’ve created multiple resources available for you and your family during this difficult time. Remember to take care of yourself and your loved ones.

Precautions for Seniors

Seniors are at a greater risk for COVID-19, especially those who have underlying health conditions. The Hawaii Department of Health recommends that older adults and individuals with underlying health issues avoid non-essential travel. Avoid large crowds, wash your hands, and keep medications and groceries on-hand.

To prevent the transmission of the virus, staff and guests are reminded to:

  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • If you must leave the house, wear a fabric face mask. If you do not have a face mask, wear a scarf, bandana, or face mask made of other cloth or fabirs.
  • Practice social distancing and avoid close contact with people who are sick.
  • Stay home when you’re sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

For more information about how to best prevent the spread of Coronavirus, go to the Centers for Disease and Control and Prevention (CDC) website or the Hawai‘ State Department of Health website.


During this challenging time, we need to be there for one another, especially for our kupuna. To ensure they are connected with and are safe, we’re offering a new program called Phone-A-Friend. The Phone-A-Friend project provides regularly scheduled calls for seniors who live alone or are socially isolated and have little or no contact with people outside their home. Calls are made by trained Phone-A-Friend volunteers. The goal of the project is to help prevent isolation, decrease loneliness, and provide a safety check for isolated, homebound seniors.

We are currently seeking volunteers to be a part of our Phone-A-Friend program. Phone-A-Friend volunteers provide telephone wellness checks and social connection for homebound, low income seniors. Volunteers are assigned to one or more homebound seniors and make calls on a routine basis.

To learn more about program eligibility and how to become a volunteer, click the button below.
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