SMS Terms and Conditions
Effective date: 10/27/2026
Program Overview
The Catholic Charities Hawai‘i Appointment Reminders program is operated by Catholic Charities Hawaii, publicly known as Catholic Charities Hawai‘i (“we,” “us,” or “our”).
These terms apply to our optional, nonmarketing SMS program for appointment reminders and one-time appointment-booking links requested during a call. Our booking website is booking.catholiccharitieshawaii.org.
Messages You May Receive
If you expressly agree during a call, we may send you one text containing an appointment-booking link. That permission covers only the requested link and does not enroll you in recurring appointment reminders.
If you separately enroll in appointment reminders, we may send automated text messages reminding you of your scheduled appointments. Reminders may include your appointment date, time, and instructions for contacting us for assistance or rescheduling.
You may also receive messages confirming your enrollment, responding to a request for help, or confirming that you have unsubscribed.
This program does not send fundraising or promotional text messages.
Consent to Receive Messages
One-Time Booking Links Requested During a Call
To request a booking-link text, provide and confirm the mobile number to use and give a clear affirmative response after our assistant asks for permission and reads the disclosure below. We send the link only after that affirmative response.
Providing a number, asking about an appointment, silence, or an unclear response does not authorize a text. If you correct the number, we confirm the corrected number and obtain consent again.
Verbal consent disclosure:
“May Catholic Charities Hawai‘i send you one text with your appointment-booking link? Message and data rates may apply. Reply STOP to opt out or HELP for help. Our terms and privacy policy are at booking dot catholic charities hawaii dot org, under SMS Terms and Privacy Policy. Would you like me to send it?”
Consent to this one-time message does not authorize additional appointment reminders, fundraising, or promotional texts.
We maintain a record of the confirmed number, date and time, call identifier, disclosure provided, and your affirmative response to document your choice.
Separate Consent for Appointment Reminders
You enroll in appointment reminders by providing your mobile number and selecting the separate, optional SMS consent checkbox on our website’s appointment-booking form. The checkbox is unchecked by default.
By selecting that checkbox and submitting the form, you consent to receive SMS appointment reminders from Catholic Charities Hawai‘i at the number you provided under these terms.
Providing a telephone number or booking an appointment does not, by itself, enroll you in this program.
SMS consent is voluntary and is not required to book an appointment, make a donation, or receive services.
Please provide a mobile number that belongs to you or that you are authorized to use. If your number changes or you stop using it, please notify us at info@catholiccharitieshawaii.org.
Message Frequency
Booking links: One text per request for which you expressly consent.
Appointment reminders: Message frequency varies based on your booked appointments.
Messages responding to HELP, confirming an opt-out, or confirming reminder enrollment may also be sent.
Message and Data Rates
Message and data rates may apply. Your mobile carrier may charge for messages sent or received according to your mobile plan. Contact your carrier with questions about your plan or charges.
How to Unsubscribe
Reply STOP to any SMS message to unsubscribe at any time.
You may receive a final text message confirming your unsubscribe request. After you unsubscribe, we will stop sending SMS messages under this program unless you opt in again for the applicable message type.
You may also request help with unsubscribing by emailing info@catholiccharitieshawaii.org.
Unsubscribing from SMS messages does not cancel your appointment or affect your eligibility for services. To cancel or reschedule an appointment, contact the team handling your booking.
How to Get Help
Reply HELP to any SMS message for assistance, or email info@catholiccharitieshawaii.org.
For appointment-specific questions, use the contact information provided when you booked your appointment.
Message Delivery
SMS delivery depends on your mobile carrier, network availability, and device compatibility. Delivery is not guaranteed.
Carriers are not liable for any delayed or undelivered messages.
Please keep the appointment details provided when you book, even if you do not receive a text reminder.
Privacy
Our Privacy Policy explains how we collect, use, and protect your information.
We do not sell or share mobile information or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Service providers supporting this program may process information only as necessary to provide services on our behalf.
Changes to These Terms
We may update these terms and will post the revised version on this page with an updated effective date.
Changes to these terms do not expand your SMS consent to include fundraising or promotional messages or convert one-time booking-link consent into recurring-reminder consent.
Contact Us
Catholic Charities Hawaii
Publicly known as Catholic Charities Hawai‘i
Email: info@catholiccharitieshawaii.org
Website: www.CatholicCharitiesHawaii.org